Category: UCCE-PCCE

Device Inaccessible in PCCE\UCCE

Posted on January 7, 2019 by Andrew or Andy but not Drew

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/disclaimer on The following works with PCCE and UCCE with the same general theory approach being applicable in UCCX. Any account name changes , where possible, should be considered. /disclaimer off Hello Friend, it’s been awhile. At my previous job we had two… Continue Reading “Device Inaccessible in PCCE\UCCE”

Category: Cisco Contact Center, CUCM, Finesse, PG User, UCCE-PCCETags: Cisco Collab Troubleshooting, Device Inaccessible from Finesse

Filename Changes for Agent Greeting with CVP 11.5(1)

Posted on March 25, 2018 by Andrew or Andy but not Drew

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WHAT: Starting with CVP 11.5(1) and onward the file naming convention used when the WAV file recording of an Agent Greeting (AG) is saved has changed. BACKGROUND: For those that don’t know what AG is the following is an explanation though chances are high if… Continue Reading “Filename Changes for Agent Greeting with CVP 11.5(1)”

Category: CVP, UCCE-PCCETags: Agent Greeting, CVP, PCCE