Category: UCCE-PCCE

Device Inaccessible in PCCE\UCCE

/disclaimer on The following works with PCCE and UCCE with the same general theory approach being applicable in UCCX. Any account name changes , where possible, should be considered. /disclaimer off   Hello Friend, it’s been awhile. At my previous job we had two…

Filename Changes for Agent Greeting with CVP 11.5(1)

WHAT: Starting with CVP 11.5(1) and onward the file naming convention used when the WAV file recording of an Agent Greeting (AG) is saved has changed. BACKGROUND: For those that don’t know what AG is the following is an explanation though chances are high if…