Category: CVP

Rethinking Collab Thanks to CLUS and DevNet

  Here we are a few days after CLUS 2018 in Orlando and everything was great. I had arguably the greatest car ride ever to the CAE with A Fish, A Ginger , A Hat and an SE.  A Webex Teams Master and I…

Filename Changes for Agent Greeting with CVP 11.5(1)

WHAT: Starting with CVP 11.5(1) and onward the file naming convention used when the WAV file recording of an Agent Greeting (AG) is saved has changed. BACKGROUND: For those that don’t know what AG is the following is an explanation though chances are high if…